Associate Director, Account Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 0%

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Serve as the primary day-to-day contact for mid-size clients in support of the Account Manager • Manage escalations and coordinate with CareMetx teams for resolution • Triage, vet, document, and manage client Change Requests • Manage client expectations and provide timely delivery updates • Develop trusted-advisor relationships with client stakeholders and executive sponsors • Develop and execute client success plans • Oversee assigned programs and ensure products, services, and implementations meet contractual needs and milestones • Prepare client status dashboards covering status, risks, and next actions • Lead internal and external cross-functional client status meetings • Draft and execute Client Authorization Forms for financial approval of changes • Manage annual budget and contract renewals • Support quality audits • Ensure accurate billing setup and follow up on invoice payment • Analyze program reporting and share insights with internal and external client teams • Partner with Program Operations to ensure client needs and contractual obligations are met • Maintain regular and reliable attendance • Manage adherence program operations, service execution, escalations, status tracking, and communication • Monitor program quality and SLA compliance • Maintain and update program reporting • Build training documents and partner with Document Control • Monitor trends that trigger training needs • Build and maintain SOPs, work instructions, call guides, training, and other program documentation • Oversee documentation compliance across teams • Serve as the Program SME internally and externally

🎯 Requirements

• BS/BA in business, healthcare, computer science or equivalent college degree required • Master’s degree preferred or equivalent work experience • 5–8 years of healthcare enterprise software, technology, or operations experience • 5–8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services • Highly fluent in agile development process and product lifecycle management • Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or related areas • Documented track record of managing large, enterprise-wide, complex technology and service programs • Documented record of meeting and exceeding multi-million-dollar execution/success targets • Effective verbal, written, and presentation skills • Account leadership and organization skills • Effective account representation and collaborative teamwork • Strong client management, documentation management, and project management skills • Strong problem-solving and data-analytic skills are a plus • Knowledge of current best practices in strategic corporate and integrated operations • Ability to remain seated in a stationary position for prolonged periods • Good manual dexterity using computers, laptops, mobile devices, and common office equipment • Must be flexible on schedule and hours • Travel required

🏖️ Benefits

• Equal employment opportunity protections • Reasonable accommodations for individuals with disabilities • Overnight business travel opportunities