Director, Patient Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Provide operational and account leadership on multiple patient services client accounts • Lead key client meetings and interactions • Ensure timeliness, accuracy, and completeness of services, including risk identification and mitigation • Manage operational relationships with clients, including program performance, escalations, and business reviews • Create team missions and clarify team goals • Identify project skill requirements and match them with talent • Develop performance standards for management teams and measure success • Partner with cross-functional departments to support business growth, business expansion, and new services • Ensure adherence to contracts, patient services tools, and standards • Monitor industry trends and pending legislation affecting the business • Identify and collaborate with internal and external resources and experts • Develop succession plans for key management team members • Recruit, train, and develop operational leaders • Lead teams and facilitate learning programs • Evaluate and guide Senior Manager effectiveness • Coach and develop Senior Managers to identify root causes and remediation plans • Maintain P&L accountability for the aligned Patient Services business unit • Allocate human and financial resources to accomplish objectives • Train managers on financial matters related to job responsibilities • Interpret contractual language for Senior Managers • Foster continuous quality improvement and maintain integrity in business activities • Work with Operational Excellence teams on service delivery and project implementation • Foster company culture and values • Support company programs and initiatives and follow company policies • Represent the company to associates and the public

🎯 Requirements

• Four-year bachelor's degree program or equivalent combination of experience and education • Minimum of seven (7) years of experience • General knowledge of reimbursement and patient assistance programs • Knowledge of database elements and functionality, operational policies and processes, particularly distribution/interfaces • Strong interpersonal skills • Strong organizational skills and attention to detail • Proficient use of computers and standard office equipment • Working knowledge of Microsoft Office • Ability to manage multiple tasks along a parallel process • Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management • Ability to resolve associate issues effectively and efficiently • Critical thinking skills • Strong industry and company business knowledge • Flexible schedule and hours • Some travel may be required

🏖️ Benefits

• Equivalent combinations of experience and education considered • Reasonable accommodations for individuals with disabilities • Equal employment opportunity • Supportive company culture centered on company values

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