Operations Supervisor

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Monitor employee job performance to ensure tasks are completed according to specifications and deadlines • Conduct performance reviews and provide feedback to direct reports • Assist with coaching staff • Provide day-to-day instructions to team members • Help associates resolve work-related issues • Assist with hiring and termination processes • Assist with developing program training documents • Ensure open communication with staff • Identify program issues and propose solutions • Maintain positive rapport with internal and external customers • Understand contract obligations • Assist in developing project task plans and standard operating procedures • Analyze reports for trends and provide recommendations • Report all disclosed Adverse Events in alignment with training and SOPs • Maintain regular and reliable attendance • Perform other related duties as assigned

🎯 Requirements

• 3+ years of experience in a reimbursement HUB, specialty pharmacy, medical insurance, physician’s office, or healthcare setting • Bachelor’s degree preferred • At least 1 year of supervisory experience required • Strong interpersonal skills and attention to detail • Effective oral and written communication skills • Ability to manage multiple tasks • Working knowledge of Microsoft Office • Ability to provide motivation and support • Ability to appropriately delegate tasks • Flexible schedule and hours • Extensive travel required (60% travel) • Must maintain regular and reliable attendance, including being present, on time, and prepared as scheduled • Ability to meet the stated physical demands, including regularly sitting and occasionally lifting or moving up to 10 pounds • CareMetx considers equivalent combinations of experience and education

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Equal employment opportunity; consideration without discrimination based on protected characteristics