Client Support Specialist

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Careology

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Seed Round on 2019-11

Careology started with one mission to transform traditional cancer care.

📋 Description

• Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours • Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team • Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice • Resolve non-technical queries independently, drawing on product knowledge and good judgement • Log, categorise and track issues to help the team identify patterns and improve the platform over time • Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence • Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

🎯 Requirements

• A recent graduate looking for a meaningful first step in a fast-growing health tech company • Excellent written communication skills. You write clearly, concisely and with warmth • Strong common sense and the ability to understand a problem quickly, even when it's not fully formed • A calm, organised approach - you can manage multiple conversations at once without losing focus • Genuine curiosity and a willingness to learn how a complex product works • A passion for getting things right for people, you take pride in leaving every interaction better than you found it • Reliable and self-motivate, you can work independently in a remote setting during set US business hours • An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier • A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required

🏖️ Benefits

• A fully remote role based in the US, full-time at $40,000–$45,000/year • Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients • Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care • A supportive, close-knit team that takes quality and compassion seriously • Regular check-ins and mentorship to help you grow in the role • A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.