Call Center Counselor

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🔥 10 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $22 - $25 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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CarePoint

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💼 Consulting

👥 B2C

Healthcare • Consulting • B2C

CarePoint is a tech-forward healthcare system focused on expanding access to quality, patient-centered healthcare across Africa. Headquartered in New York with operations in Egypt, Ghana, and Nigeria, CarePoint identifies, manages, and transforms promising healthcare brands, delivering patient-centered services at competitive cost. The organization positions itself as both an operator of healthcare services and a strategic partner that builds and scales healthcare brands to help shape Africa’s healthcare future.

📋 Description

• Support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers • Assess needs across mental health, medical, and social service domains • Initiate referrals to internal and external providers • Monitor progress toward individualized goals • Partner with individuals, identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions • Participate in supervision and team meetings • Use person-focused, evidence-based best practices to recognize callers’ needs, strengths, preferences, and goals • Complete needs assessments and other appropriate tools • Maintain working knowledge of care partners, service providers, and stakeholders • Collaborate on residential admissions through the bed registry and with external stakeholders and service providers • Follow program, department, and company policies and behavioral competencies • Perform assigned tasks, projects, and duties authorized by Human Resources and the Direct Supervisor

🎯 Requirements

• High School Diploma, GED, or Equivalent, Required • College degree in Human Services or related field, Strongly Preferred • One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred • One year community health or lived experience, Preferred • Person-focused, evidence-based practice knowledge • Ability to assess mental health, medical, social, and other service needs • Ability to initiate and submit medical, behavioral health, community program, and service-provider referrals • Knowledge of care partners, service providers, and stakeholders across the system of care • Ability to collaborate with multidisciplinary care teams and external stakeholders • Availability for variable part-time shifts, including 11 PM–7 AM and every other weekend • Ability to support residential admissions through the bed registry

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 403(b) Retirement Plan • Generous PTO – Vacation, Sick, Personal, and Holidays • Tuition Reimbursement & Professional Development Support • Direct impact in clients’ recovery journey • Innovative, mission-driven team transforming behavioral health care