Call Center Counselor

Job not on LinkedIn

🔥 10 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 - $25 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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CarePoint

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💼 Consulting

👥 B2C

Healthcare • Consulting • B2C

CarePoint is a tech-forward healthcare system focused on expanding access to quality, patient-centered healthcare across Africa. Headquartered in New York with operations in Egypt, Ghana, and Nigeria, CarePoint identifies, manages, and transforms promising healthcare brands, delivering patient-centered services at competitive cost. The organization positions itself as both an operator of healthcare services and a strategic partner that builds and scales healthcare brands to help shape Africa’s healthcare future.

📋 Description

• Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings • Uses person-focused evidence-based best practices to recognize and honor callers’ unique needs, strengths, preferences, and goals • Assesses individual needs across mental health, medical, social, and other service domains using needs assessments and appropriate tools • Initiates and submits referrals to medical and behavioral health care, community programs, and service providers • Develops and maintains working knowledge of care partners, service providers, and stakeholders across the system of care • Collaborates with care team members for residential admissions through the bed registry and engages external stakeholders and service providers during transitions • Adheres to program, department, and company policies, expectations, and behavioral competencies • Performs additional tasks, projects, and duties as assigned and authorized • Reports to the Call Center Manager

🎯 Requirements

• High School Diploma, GED, or Equivalent, Required • College degree in Human Services or related field, Strongly Preferred • One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred • One year community health or lived experience, Preferred • Valid and unrestricted driver’s license, Required • Proficiency with Microsoft Office Suite Products, Required • Proficiency and familiarity with EHR/EMR systems, Preferred • Mental Health First Aid Certification, Preferred • Prolonged periods of sitting at a desk or computer workstation • Prolonged periods of standing, bending, and reaching • Must be able to lift weights up to 50 pounds at times • Demonstrates skill of distress-tolerance to maintain calm and safety • Establishes and maintains interpersonal boundaries • Practices ethical, evidence-based, and person-first decision-making

🏖️ Benefits

• Benefits Eligible: Yes

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