Key Account Director

Job not on LinkedIn

🕒 March 18

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Caresyntax

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $80M Series C on 2024-09

SaaS • Artificial Intelligence • B2B

Caresyntax is a vendor-neutral surgical intelligence company that transforms operating room data — device telemetry, EMR, and multi-camera video — into real-time, AI-powered insights to improve surgical safety, workflow efficiency, and clinical outcomes. It provides a SaaS platform for hospitals and medical-device partners to integrate OR systems, run video-based analytics, and generate real-world evidence to support quality improvement and medtech innovation globally.

📋 Description

• Build and manage long-term relationships with key MedTech, Pharma, and RWE partners • Identify growth opportunities, upsell pathways, and cross-functional value creation • Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success • Serve as the client’s advocate internally — influencing product direction, service delivery, and data operations • Negotiate renewals, expansions, and strategic initiatives that drive both revenue and partnership depth • Develop and execute account plans with measurable milestones and ROI metrics

🎯 Requirements

• Demonstrated success in strategic account management and executive relationship building • Deep understanding of clinical evidence pathways, including IDE, 510(k), PMA, and post-market surveillance • Proven ability to navigate large MedTech or pharmaceutical organizations and influence senior stakeholders • Ability to operate in a high-growth, startup environment with a high velocity of change and adaptation • Excellent communication, strategic thinking, and stakeholder management skills • Experience leveraging real-world data (RWD) to support regulatory or commercial strategies • Strength in identifying process and operational gaps with an eye toward improving the customer experience • 8+ years in account management, strategic partnerships, or client success within healthtech, MedTech, or life sciences • Bachelor’s degree required; advanced degree preferred