ServiceNow Supervisor

Job not on LinkedIn

🕒 July 15

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $89.2k - $142.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carilion Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1899

🏥 Healthcare

🤝 Non-profit

👥 B2C

💰 $230k Grant on 2022-08

Healthcare • Non-profit • B2C

Carilion Clinic is a non-profit integrated healthcare system that operates hospitals, outpatient clinics and patient services. It provides clinical care to patients, offers a patient portal (MyChart) for online access, and supports community health and multilingual patient outreach. Carilion focuses on delivering medical services and coordinating care across its network.

📋 Description

• Provide day-to-day leadership of ServiceNow platform operations • Oversee configuration, development, integration, and support of ServiceNow modules including ITSM, ITOM, SPM, CMDB, HRSD, and Knowledge Management • Ensure platform design aligns with best practices, scalability standards, and ServiceNow architectural guidelines • Review and approve development, configuration, and integration work • Lead CAB participation and approve platform-related changes • Use ServiceNow dashboards, reporting, resource management, and analytics to monitor performance and drive continuous improvement • Serve as an escalation point of contact • Monitor and communicate potential Severity 1 incidents to leadership • Ensure SLAs, KPIs, and ITIL service metrics are achieved • Lead a team of ServiceNow Analysts and Developers • Manage workload distribution, ticket assignments, resource allocation, and project execution • Manage schedules, on-call rotations, time-off approvals, and UKG payroll sign-off • Participate in hiring, onboarding, performance evaluations, and corrective action processes • Maintain a skills matrix and oversee career ladder progression • Conduct bi-monthly one-on-ones • Define, review, and implement processes to improve ServiceNow service delivery and team efficiency • Identify skill gaps and coordinate training and certifications • Enforce ITIL best practices, governance standards, and enterprise policies • Prepare executive-level reports, service metrics, platform health dashboards, project status updates, and operational summaries • Champion a customer-first service mindset and promote organizational mission, values, and ethical standards

🎯 Requirements

• Bachelor’s degree required; 4 years of relevant experience may be considered in lieu of a bachelor’s degree • Minimum of 3 years IT experience required • ITIL Foundation Certification • 5–8 years of hands-on ServiceNow platform experience • Technical expertise across ITSM, ITOM, SPM, CMDB, HRSD, and Knowledge Management modules • Strong platform governance experience • Development oversight capabilities • Analytical, dependable, and detail-oriented • Strong interpersonal, written, and oral skills • Solid leadership and presentation skills • Self-initiated with excellent problem-solving skills • Customer service oriented • Advanced analytical skills and knowledge of IT operations and/or client service environment

🏖️ Benefits

• Comprehensive Medical, Dental, & Vision Benefits • Employer Funded Pension Plan, vested after five years (Voluntary 403B) • Paid Time Off (accrued from day one) • Onsite fitness studios and discounts to our Carilion Wellness centers • Access to our health and wellness app, Personify Health • Discounts on childcare • Continued education and training