DCIM Support Specialist

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🔥 0 minutes ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🎰 Nevada – Remote ☕ Washington – Remote

💵 $79k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Contribute as the subject matter expert for multiple products and services • Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services • Proficiently handle complex customer matters and ensure escalation to management if necessary • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors • Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members • Ensures implementation of training programs • Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support • Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT , ensuring dedicated support coverage for clients and systems operating within the Pacific Time Zone

🎯 Requirements

• Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC • 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps • 1+ year of experience supporting enterprise applications, or databases, or onsite communications equipment, or storage, or data center technology and operations • Must have a dedicated, quiet workspace and a reliable, high-speed internet connection suitable for daily remote operations • Windows System Administration skills (Preferred) • Knowledge of Linux (Preferred) • Experience with Web technologies (Web Services, IIS, XML, etc.) (Preferred) • Application Sys Admin (Preferred) • Basic SQL usage (execute scripts, view tables) (Preferred) • Knowledge of System permissions (Preferred) • Located within the Pacific time zone (Preferred)

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance