National Operations Program Manager

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $117.5k - $234.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Own the end-to-end lifecycle of branch operations standard work instructions • Translate operational processes into work instructions, job aids, checklists, workflow maps, and governance tools • Establish documentation standards, templates, naming conventions, approval workflows, revision histories, and publishing requirements • Maintain a centralized repository for standards, tools, and operating procedures • Develop, standardize, manage, and improve national onboarding and operational readiness processes • Coordinate provisioning of PPE, tools, equipment, vehicles, technology hardware, mobile devices, uniforms, access credentials, security clearances, company credit cards, and local office onboarding requirements • Ensure new employees are trained, credentialed, provisioned, and operationally ready before deployment • Track 30-60-90 day onboarding progress and report readiness status, blockers, and concerns to operations leadership • Partner with Carrier Digital and IT on provisioning, access validation, permissions, cybersecurity compliance, and platform standardization • Design and manage operational workflows, support workflow automation, digital integration, SharePoint publishing, and process visibility improvements • Coordinate safety onboarding, certification tracking, compliance documentation, and readiness validation • Develop rollout plans for process updates, including communications, training, pilots, go-live readiness, and feedback loops • Partner with training and L&D resources to update onboarding materials, job aids, and branch enablement content • Drive alignment across National Operations, Regional Operations, branch leadership, Purchasing, HR, Talent Acquisition, Fleet, Safety, Carrier Digital, training, and quality teams • Facilitate issue resolution and escalation management for onboarding delays, process gaps, adoption challenges, documentation needs, and readiness blockers • Support national operations initiatives, special projects, process enhancements, system improvements, and cross-branch standardization

🎯 Requirements

• Bachelor’s degree in Business, Operations, Construction Management, Engineering or Technical Writing • 3+ years of experience in operations, field operations, project management, product or program management, process improvement, quality, documentation management, or operational governance • 1+ years of experience with the Microsoft Office Suite • Clean and valid driver’s license • Experience supporting multi-site, branch-based, field services, construction, or national operations organizations • Experience creating, maintaining, and governing SOPs, standard work instructions, job aids, checklists, workflows, or operational playbooks • Strong facilitation, stakeholder management, organizational planning, and cross-functional coordination skills • Excellent written communication and technical writing skills • Ability to manage multiple priorities, deadlines, stakeholders, and process workstreams in a fast-paced national operations environment • Proficiency with Microsoft 365 tools, SharePoint document management, workflow systems, collaboration platforms, and operational software tools • Experience in commercial construction, building automation, HVAC controls, technical field services, transportation, logistics, or a regulated operational environment • Experience with onboarding systems, workflow automation, provisioning processes, safety certification tracking, compliance management, or operational readiness programs • Experience establishing governance forums, committees, change control processes, or cross-functional operating councils • Lean, Six Sigma, continuous improvement, process mapping, or root-cause analysis experience • Experience developing training enablement materials and partnering with training or learning and development teams

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision coverage • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance