Supervisor, Credit Bureau Reporting and Corrections

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Provide leadership, training, and supervision to department employees • Oversee and coordinate daily loan servicing activities for the Credit Bureau Reporting & Corrections team • Prepare and maintain processing reports and records • Manage workflow and assign activities for the Credit Reporting Correction & Dispute team • Process borrower correspondence related to electronic credit disputes • Monitor assignments and deadlines • Guide credit corrections using eOSCAR and credit bureau resources • Assess employee strengths and development needs; plan, assign, and direct work • Hire and train employees and resolve team complaints and escalated problems • Handle escalated customer and third-party requests • Develop, update, and implement policies and procedures • Partner with inside and outside counsel and provide documentation • Lead special projects, conduct research, and identify solutions • Perform other assigned duties and special projects

🎯 Requirements

• Bachelor's degree or equivalent work experience • Six (6) plus years of experience in customer mortgage servicing and/or financial services industry • Minimum of one (1) year in a senior or team lead role • Knowledge/Experience with credit reporting and FCRA requirements • Working knowledge of industry-specific software applications, such as FiServ and Ensemble Pro Director • Proficiency with Microsoft Office Word and Excel • Familiarity with eOSCAR and credit bureau resources • Excellent verbal and written communication skills • Strong attention to detail and organizational skills • Strong analytical, problem-solving, collaboration, technical, judgment, influencing, communication, and negotiating skills • Ability to multitask in a fast-paced environment • Ability to organize and prioritize others' work schedules • Ability to make formal and informal presentations • Ability to compose letters, outlines, memoranda, and basic reports • Ability to comply with applicable U.S. state and federal laws and regulations

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions