Supervisor, Loss Mitigation Finalization

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Supervise a team of Finalization Specialists to maximize performance and ensure compliance in finalization, post-closing, and reporting processes for Loan Modifications and Partial Claims • Carry out supervisory responsibilities including training, work planning and assignment, performance monitoring, rewards, discipline, complaint handling, and problem resolution • Request timeline extension variances from applicable insurers or agencies • Manage employees in workout technique, account recognition, and customer service • Supervise MOD/PC reversal request processing and completion • Troubleshoot and correct systematic MOD/PC errors • Supervise verification of Partial Claim amounts and posting ticket submissions to the Cashiering Department • Work with Client Relationship Managers to validate terms and secure Partial Claim funds from prior servicers • Supervise and validate closing out terms in FNMA and FHLMC investor portals • Prepare reports and track Loss Mitigation results and trends • Oversee daily team operations, workflow, and volume • Communicate daily goals, expectations, policy changes, and process changes • Monitor quality control and job performance through group training, one-on-one interaction, and role play • Provide minimal travel support for business operations as required • Supervise finalization of MOD/PC workouts in LoanServ, including investor reporting summary data • Prepare, manage, and send month-end MOD/PC reports to senior leadership and relevant departments • Perform other assigned projects and duties

🎯 Requirements

• Microsoft Suite at an intermediate level preferred • Ability to advise mid-level and senior management on projects and serve as a business-level subject matter expert • Ability to make decisions with significant impact on department credibility, operations, and services • Ability to organize and prioritize others’ work schedules over the long term • Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models • Ability to make informal presentations and speak in front of groups • High school diploma or equivalent required; college degree preferred • Five (5) years of mortgage servicing experience • Four (4) plus years of loss mitigation or document recording experience required • Knowledge of FHA, VA, USDA, FNMA, FHLMC, and Ginnie Mae loss mitigation document requirements, deliverables, and timelines required • Two-plus years of supervisory or management experience preferred

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs for career advancement • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community fundraising and support

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