Project Coordinator

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Logo of Casa

Casa

11 - 50 employees

Founded 2024

👥 B2C

☁️ SaaS

B2C • SaaS

Casa is a membership-based home management company that combines software-driven home intelligence (3D digital twins, detailed inventory, utilities and property monitoring) with on-the-ground services like vetted in-house handymen, a full-service concierge, and automated maintenance subscriptions. Serving homeowners in the San Francisco Bay Area and Los Angeles, Casa handles everyday chores, preventive maintenance, vendor coordination, and home administration for a flat monthly fee, aiming to make home ownership effortless and proactive.

📋 Description

• Triage incoming homeowner requests and translate them into clearly defined scopes of work • Identify missing details, risks, and appropriate service paths early in the process • Manage multiple active requests simultaneously, ensuring each progresses efficiently from intake through completion • Coordinate scheduling, sequencing, and execution across vendors and internal teams • Source and evaluate vendors based on scope, availability, quality, and cost • Compare estimates and proposals to identify the best value for homeowners • Provide clear recommendations that balance pricing, timeline, and quality • Negotiate pricing, scope clarity, and timelines with vendors where appropriate • Ensure all work is properly scoped before scheduling to avoid delays or rework • Actively manage projects throughout execution, ensuring timelines are met and work remains on track • Proactively identify and resolve blockers, delays, or scope changes • Maintain accountability across vendors to ensure high-quality outcomes • Serve as the primary point of contact for homeowners throughout each project • Set clear expectations around scope, pricing, and timelines • Provide proactive updates and ensure homeowners feel informed and confident throughout the process • Navigate complex or sensitive situations with clarity and professionalism

🎯 Requirements

• 2–5 years of experience in coordination, operations, property management, or hospitality • Highly organized and comfortable managing multiple workstreams at once • Strong problem-solving skills and can turn ambiguous requests into clear plans of action • Confident working with vendors, comparing options, and making recommendations • Communicate clearly and effectively across phone, chat, and written channels • Strong follow-through and consistently close the loop • Enjoy building and improving processes in fast-moving environments • Take ownership and approach decisions with a long-term, company-first mindset

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