Care Coordination Specialist

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CASA DE LA FAMILIA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

CASA DE LA FAMILIA is a non-profit organization that has been assisting victims of crime in Southern California for nearly 30 years, offering free bilingual counseling and low-cost mental health services. Founded by Clinical Psychologist Dr. Ana Nogales, CASA DE LA FAMILIA provides individual and family therapy, crisis intervention, and legal counseling specifically for those affected by trauma, particularly within underserved communities. The organization focuses on promoting healing and resilience through culturally sensitive and evidence-based practices, ensuring that support is accessible for all clients regardless of their financial situation.

📋 Description

• Conduct outreach to assigned ECM members by telephone, electronic communication, or other approved methods • Assist members with engagement in the ECM program and maintain ongoing communication throughout participation • Coordinate medical, behavioral health, and community-based appointments • Help members identify and access healthcare providers and community resources • Connect members with behavioral health, housing, food, transportation, social service, advocacy, and other resources • Follow up regarding appointments, referrals, services, and identified care needs • Communicate member needs, barriers, progress, and changes to Care Managers • Coordinate with healthcare providers, behavioral health providers, community organizations, and social service agencies • Assist members with navigating healthcare and social service systems • Identify barriers affecting access to or continuity of services • Support continuity of care and communication with providers and care teams • Complete required documentation for contacts, outreach, referrals, coordination, and follow-up • Maintain organized records of assigned members, pending tasks, referrals, and follow-up needs • Protect member confidentiality and follow privacy, organizational, and program requirements • Participate in team meetings, case coordination activities, training, and program-related meetings • Communicate safety, care, or service-barrier concerns to the appropriate Care Manager or supervisor • Complete additional ECM-related responsibilities based on program and member needs

🎯 Requirements

• Effective verbal and written communication skills • Ability to communicate with individuals from diverse cultural, socioeconomic, and personal backgrounds • Strong organization and attention to deadlines • Ability to manage multiple members, appointments, referrals, and follow-up activities • Comfort communicating with healthcare providers, behavioral health professionals, community organizations, and social service agencies • Experience in care coordination, case management, behavioral health, healthcare, social services, community outreach, patient navigation, or a related field preferred • Experience with individuals who have complex medical, behavioral health, or social service needs preferred • Experience communicating with healthcare providers, community organizations, or government agencies preferred • Knowledge of community resources and social service programs preferred • Experience documenting client or member contacts and service coordination activities preferred • Ability to manage multiple assignments and follow-up responsibilities preferred • Ability to maintain confidentiality and professional boundaries • Ability to work independently while maintaining communication with the care team • Bilingual or multilingual communication skills based on population needs preferred