Invoicing Specialist

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Harbor IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1995

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $37M Series C on 2005-04

Consulting • Healthcare • Logistics

Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.

📋 Description

• Generate and process monthly recurring invoices for managed service agreements in ConnectWise • Ensure billing aligns with contract terms, pricing schedules, and service bundles • Maintain accurate agreement billing setups, including additions, removals, and renewals • Review service tickets for completeness, accuracy, and billable status • Invoice time, materials, and project-related services based on approved ticket activity • Partner with service delivery teams to resolve billing discrepancies or missing documentation • Sync invoicing activity between ConnectWise and NetSuite for proper financial posting • Maintain clean billing data and correctly code invoices to customers and services • Support invoice delivery workflows and respond to customer billing inquiries • Create Sales Orders and structural Billing Agreements during the Sales-to-Operations transition • Execute monthly billing for active fixed-fee milestone and Time & Materials projects • Generate and process sales orders and project invoices daily • Work with CSMs and approvers to identify and process credit requests • Identify and fix underlying causes of credits in customer agreements • Maintain the credit memo database and produce monthly reports • Improve invoicing accuracy, cycle times, and standard billing procedures • Support month-end close activities related to invoicing and deferred revenue • Ensure compliance with internal controls and documentation standards

🎯 Requirements

• 2+ years of hands-on invoicing or billing experience, preferably in a service company environment • Experience with accounting or billing software; NetSuite or ConnectWise experience is a plus • Familiarity with MSP or recurring revenue billing environments preferred • Basic understanding of accounting principles and revenue recognition • Account reconciliation experience is a plus • Microsoft Office proficiency, including Excel, Word, and Teams • Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred • Equivalent experience may be considered for the preferred degree • Strong attention to detail and numerical accuracy • Ability to follow and consistently adhere to documented SOPs • Ability to meet deadlines, especially during month-end close • Strong verbal and written communication skills • Customer-first mindset when handling billing inquiries • Ability to manage multiple tasks, prioritize effectively, and work independently and collaboratively • Proficiency in Excel and billing analytics

🏖️ Benefits

• Competitive salary • Comprehensive health benefits • Unlimited paid time off • Opportunities for professional growth and development • Collaborative and supportive team environment