Virtual Assistant – Hotline Crisis Intervention

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CASA DE LA FAMILIA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

CASA DE LA FAMILIA is a non-profit organization that has been assisting victims of crime in Southern California for nearly 30 years, offering free bilingual counseling and low-cost mental health services. Founded by Clinical Psychologist Dr. Ana Nogales, CASA DE LA FAMILIA provides individual and family therapy, crisis intervention, and legal counseling specifically for those affected by trauma, particularly within underserved communities. The organization focuses on promoting healing and resilience through culturally sensitive and evidence-based practices, ensuring that support is accessible for all clients regardless of their financial situation.

📋 Description

• Answer and manage crisis hotline calls, providing immediate support and assistance. • Triage and assess the needs of callers to provide appropriate crisis intervention. • Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services. • Document all calls and interventions accurately in the EHR-system. • Organize and schedule follow-up appointments and check-ins as needed. • Plan and prepare detailed reports on hotline activities and interventions. • Write and distribute emails, correspondence memos, letters, and forms related to crisis management. • Develop and maintain a digital filing system for confidential records and reports. • Update and maintain hotline policies and procedures, ensuring they are accessible to all staff. • Provide administrative support to the crisis intervention team and other departments as needed. • Act as the point of contact for internal and external clients regarding crisis intervention services. • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

🎯 Requirements

• Bilingual (English/Spanish) • Courses in psychology, sociology, or related fields are highly preferred. • Must be willing to work night shifts and weekends to support the 24/7 operation. • Experience in a mental health or crisis intervention setting is a plus. • Ability to remain calm and composed in high-stress situations.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities