Executive Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 10%

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CaseWorthy, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CaseWorthy, Inc. is a mission-critical case management platform designed to deliver comprehensive care and outcome reporting for social and human services. It provides centralized data management through its CORE platform, enabling organizations to streamline operations, enhance service delivery, and gain 360-degree views of client and program data. CaseWorthy supports a wide range of programs and empowers organizations to transform communities, offering solutions tailored to needs in aging services, behavioral health, veterans services, and more. With a strong focus on data-driven insights and operational efficiency, CaseWorthy aims to empower health and human service organizations to achieve their missions through innovative technology.

📋 Description

• Own enterprise-level relationships for CaseWorthy's most strategic, highest-value accounts • Act as executive sponsor and primary business relationship owner • Build and sustain peer-level relationships with customer C-suite and, where applicable, board-level stakeholders • Partner with CaseWorthy's executive team on joint executive sponsorship • Lead complex, multi-year contract negotiations and enterprise commercial structuring • Own renewal and expansion strategy, with direct accountability for retention and ARR growth • Serve as senior escalation point for customer-impacting issues • Represent the voice of the customer in product roadmap, go-to-market, and packaging decisions • Lead executive business reviews and strategic planning sessions • Coach and develop Account Managers and contribute to account-planning methodology and best practices • Maintain deep working knowledge of the CaseWorthy platform, applications, and embedded capabilities • Monitor market, competitive, and regulatory dynamics affecting strategic customers • Perform other duties as assigned

🎯 Requirements

• 5+ years of experience in account management or sales, specifically at the enterprise or strategic-account level in B2B SaaS • Demonstrated experience building and sustaining C-suite and ideally board-level relationships • Proven track record leading complex, multi-year enterprise contract negotiations • Experience representing customer strategy internally and informing product, GTM, or executive decision-making with account insight • Experience formally coaching or leading other account managers • Executive-level written and verbal communication skills, including preparing board-level or C-level briefing materials • Willingness to travel for on-site executive engagements • Experience in one or more CaseWorthy verticals preferred: HMIS/homelessness services, aging services, HCBS/I&DD, victim services, workforce development, behavioral health, or child welfare • Prior formal enterprise-relationship role preferred, such as Executive Account Manager, Strategic Account Director, or Key Account Director • Bachelor's degree required; MBA or equivalent advanced degree a plus

🏖️ Benefits

• Fully remote work arrangement • Ability to travel up to 10% as needed