Claims Manager

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🕒 July 31

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Castlemain

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Castlemain is a community-centered communications and support firm that helps individuals, families, and communities engage with class action settlements, government and community programs, and other complex systems. The company provides trauma-informed, culturally grounded claimant support, multilingual and court-approved noticing campaigns, settlement navigation, capacity-bridging, community engagement, and data-informed experience and compliance services. Castlemain partners with law firms, governments, Indigenous organizations, claims administrators and foundations, and combines lived experience (including a majority-Indigenous team), project management, technology, and rigorous compliance frameworks to deliver trusted, accessible programs across Canada and North America.

📋 Description

• Support the Claims Helpers as a source of information, check-ins, and problem-solving • Help ensure Claims Helpers have access to wellness supports and organizational needs • Provide oversight and leadership in supporting Claims Helpers • Assist Claimants in completing Claim Forms • Work closely with Co-Leads to support Castlemain policies, training, and mentorship • Participate in training sessions and self-directed learning classes to provide claims support • Provide assistance to Claimants regarding the status of their Claims and appeal decisions • Follow key milestones and keep updated on settlement information • Contribute to thought leadership content and plan development

🎯 Requirements

• 5+ years of experience in project management • Strong knowledge and awareness of Indigenous culture, history, and impacts of (intergenerational) trauma • In-depth understanding of colonial policies and discriminatory laws • Strong interpersonal skills and ability to communicate complex information • Understanding of the governance structure of Indigenous communities • In-depth experience and understanding of Indigenous history, peoples and culture • Self-identifying as Indigenous and/or having first-hand knowledge of Indigenous communities is an asset • Intermediate understanding of technology

🏖️ Benefits

• health • dental • life • disability • Employee Assistance Program • Flex Health Spending Account under MyHSA • cell phone benefit • 3 weeks of vacation to be accrued after probationary period