Senior Engineer

🕒 October 30

🇨🇦 Canada – Remote

💵 $131k - $147k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 11 days.
• Jobs at this company usually fill in 21 days.

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Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock/Claude • Engineer prompts, tool-calling integrations, authentication flows, guardrails, fallback, error recovery, and voice AI behavior • Optimize inference cost and latency and diagnose agent performance using observability tooling • Build Amazon Connect contact flows integrating AI agents, Lambda business logic, Customer Profiles, and dynamic routing • Implement Amazon Connect Cases and Tasks, Contact Lens, routing, outbound campaigns, workforce management integrations, analytics data lakes, and QuickSight dashboards • Support migrations from Avaya, Genesys, Cisco, Oracle, and Salesforce to Amazon Connect • Build custom Agent Workspace and CRM integrations using the Streams API • Build serverless event-driven backends with Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis • Develop accessible WCAG 2.1 AA-compliant components and accessibility testing/documentation • Author AWS CDK/CloudFormation/Terraform infrastructure as code • Build CI/CD pipelines and automated unit, end-to-end, API, and integration tests • Implement phased production rollouts, runbooks, monitoring, alerting, and incident triage • Apply least-privilege IAM, DevSecOps scanning, and encryption standards • Work directly with customer engineering teams, run technical sessions, demo work, and lead knowledge transfer • Contribute to architecture decisions, code reviews, mentoring, reusable practice assets, pre-sales proofs of concept, and technical estimates

🎯 Requirements

• 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale • Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack • Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling • Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis) • Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns • Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack • Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers • Current legal authorization to work in the country where the position is located; Caylent cannot sponsor visa or work permit applications • Preferred: AWS certifications; contact center migration experience; regulated-vertical experience; contact center operations fluency; AI observability or accessibility engineering; consulting or client-delivery background

🏖️ Benefits

• 100% remote work • Equitable Life - Hybrid Plan • 100% Premium Coverage for the employee and dependents • 4% Pension match (employer contribution) • Unlimited Vacations • Sick Leave • Paid Holidays • Parental Leave • Competitive stock options plan • Paid for exams and certifications • Peer bonus awards • State of the art laptop and tools • Equipment & Office Stipend • Individual professional development plan • Annual stipend for Learning and Development • Work with an amazing worldwide team and in an incredible corporate culture • Bonuses, commissions, equity, and other incentives may be included depending on the role and individual/company performance

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