Client Success Account Manager – HCM

🔥 13 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $53.6k - $73.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBIZ

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛡️ Insurance

🏥 Healthcare

🏭 Manufacturing

Insurance • Healthcare • Manufacturing

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

📋 Description

• Manage day-to-day services for an assigned block of accounts under direct supervision • Provide account management and technical support for UKG products and the Centrally HR product • Serve as the primary client point of contact • Assist clients with system navigation and troubleshoot issues • Collaborate with team members to ensure client success and consistent service delivery • Deliver timely resolutions and customer-focused commitments • Anticipate client needs and recommend solutions, resources, and process improvements • Troubleshoot complex system issues by gathering information, identifying patterns, and determining effective solutions • Collaborate with internal teams and escalate client concerns when appropriate • Communicate technical concepts clearly and professionally • Build strong client relationships • Lead client meetings, presentations, and regular check-ins • Identify opportunities to improve system functionality and client satisfaction • Conduct system audits to ensure data accuracy, integrity, and compliance • Maintain software data integrity and quality • Manage multiple priorities, deadlines, and client requests • Handle high volumes of client cases, emails, and phone calls

🎯 Requirements

• High School Diploma or GED equivalent required • 3 years of experience in industry or related field • Strong oral and written communication skills with all levels of an organization, internally and externally • Must obtain and preserve required licenses/certifications as required • Proficient use of applicable technology • Ability to work in a team environment as well as independently • Travel based on client and business needs • Minimum 1-2 years of payroll experience • Experience in HRIS or Human Capital Management software preferred • Experience supporting HR, payroll, timekeeping, or business software systems preferred • Experience with UKG Ready Talent is a plus • Previous experience in a client service, account management, or system integration environment