Help Desk Support Specialist

🔥 12 hours ago

🦀 Maryland, Missouri – Remote

🦀 Maryland – Remote 🏰 Missouri – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBIZ

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛡️ Insurance

🏥 Healthcare

🏭 Manufacturing

Insurance • Healthcare • Manufacturing

CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations.

📋 Description

• Provide remote technical support to Edward Jones branches, departments, and remote users • Diagnose and resolve technical issues involving branch video and phone systems, access issues across multiple platforms, and data connectivity • Deliver support via phone while guiding users through technical solutions and following a structured knowledge base • Handle password resets, “how-to” questions, and general inquiries about supported systems • Identify, document, and analyze trends to support problem resolution and prevent recurrence • Assess and prioritize work based on severity, urgency, and impact • Follow escalation protocols for unresolved issues • Maintain detailed and accurate records of daily activities, system functions, and user interactions • Assist with additional tasks as assigned

🎯 Requirements

• Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years • Proficiency in relevant technologies and tools, with the ability to follow technical instructions • Excellent verbal and written communication skills across all organizational levels • Strong documentation and organizational skills • Availability to work occasional weekends and holidays for support coverage • Previous experience in a call center environment preferred

🏖️ Benefits

• Remote work arrangement • Professional workspace and high-speed internet access required for remote work • Occasional weekend and holiday scheduling flexibility