Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $78.6k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Drive customer adoption, utilization, and value realization across CCC solutions • Build trusted relationships with customer stakeholders and become a strategic advisor • Develop expertise in CCC products, workflows, and customer use cases • Identify opportunities to improve outcomes, close usage gaps, and expand product adoption • Lead business reviews, success planning, and outcome-focused customer conversations • Analyze customer usage data and trends to identify risks and opportunities • Partner with Sales, Product, Support, and Operations teams to advance customer objectives • Support renewal, retention, and growth efforts through proactive customer engagement • Create and execute customer success plans aligning business goals with solution capabilities • Serve as the voice of the customer and advocate for continuous improvement • Success is measured by time to value, adoption, customer outcomes, retention and growth, and customer satisfaction

🎯 Requirements

• Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles • Experience working in SaaS, technology, or enterprise software environments • Strong analytical and problem-solving skills with the ability to turn data into action • Ability to communicate complex concepts in a clear and customer-focused manner • Curiosity, adaptability, and comfort operating in ambiguity • A commercial mindset focused on customer outcomes and business value • Strong relationship-building and stakeholder management skills • Ability to collaborate effectively across cross-functional teams • For more senior opportunities: experience leading executive-level customer relationships • For more senior opportunities: ownership of strategic accounts, portfolios, or renewal outcomes • For more senior opportunities: experience presenting to VP and C-level stakeholders • For more senior opportunities: deep expertise in driving adoption, retention, and growth within enterprise customer environments • A video interview is required • Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed for a specific exercise

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups