Vice President, Client Services

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $217.2k - $275k / year

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Lead the Client Services organization across Deployment, Training, and Customer Analytics • Redesign the operating model to centralize work, improve consistency, and make the model easier to scale • Drive streamlining, automation, and AI adoption to reduce manual work and improve speed, quality, and cost-to-serve • Build a more commercial Client Services model, including clearer service offerings, stronger value stories, and opportunities to monetize the work over time • Set clear priorities, structure, and accountability across the organization so teams deliver with speed and consistency • Partner across Client Success, Product, Sales, Finance, and Operations to align the model to client needs and business priorities • Build and lead a strong bench of leaders who can execute the transformation and keep raising the bar over time • Lead transformation of CCC's cloud-based insurance technology client services operating model

🎯 Requirements

• 15+ years leading client-facing service, delivery, implementation, operations, or customer success in a complex B2B environment • 8+ years leading managers and large, multi-team organizations • Proven experience leading a similar transformation, including centralization, operating model redesign, and scaled execution • Strong operator who can simplify complexity, improve execution, and build consistency across teams • Comfortable using data, AI, and automation to improve speed, quality, and scale • Commercially minded, with the ability to connect service delivery to growth, value creation, and monetization • Strong cross-functional leader who can influence senior executives and move enterprise priorities forward • Video interview required • Candidates are not permitted to use generative AI or automated assistance during interviews unless explicitly allowed by the interview team for a specific exercise

🏖️ Benefits

• Long-term incentive eligible • Bonus and/or commission eligible • 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups