Claims Supervisor – Product Liability, Mass Claims

🔥 12 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CCMSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1978

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

CCMSI is a company that provides comprehensive risk management services, focusing on claims management and consulting solutions. They offer services to help organizations mitigate risks, reduce costs, and improve operational efficiency through their expertise in claims handling and risk assessment.

📋 Description

• Supervise, coach, mentor, and develop a team of 5–8 adjusters handling product liability claims • Monitor claim quality, productivity, customer service, timeliness, and operational performance • Provide technical guidance on liability investigations, damages evaluation, settlement strategy, and claim resolution • Conduct file reviews and performance audits for compliance with client requirements, regulatory obligations, and company standards • Assist adjusters with escalated claim issues, complex investigations, negotiations, and settlement decisions • Monitor inventory levels and allocate workloads to maintain service level commitments • Analyze claim trends, operational challenges, and process improvement opportunities • Develop and maintain workflows, reporting, and best practices supporting claim quality and efficiency • Communicate operational performance metrics and claim results to leadership • Collaborate with clients, internal stakeholders, and leadership teams to ensure successful program execution • Foster accountability, collaboration, and continuous improvement • Establish a stable, engaged, high-performing claims team • Meet productivity, quality, and service expectations • Manage a high-volume inventory environment • Develop effective workflows and operational processes • Build relationships with adjusters, leadership, and clients • Serve as a trusted technical and operational resource for the account

🎯 Requirements

• Minimum 5 years of casualty, liability, product liability, or mass tort claims experience • Previous supervisory, leadership, coaching, or claims management experience • Experience managing claims professionals in a high-volume environment • Demonstrated success overseeing fast-track claim programs, surge events, catastrophe-style operations, or large-scale claim inventories • Strong knowledge of liability investigations • Strong knowledge of claim evaluation • Strong knowledge of damages assessment • Strong knowledge of negotiation strategies • Strong knowledge of claim resolution practices • Proven ability to balance quality, compliance, service, and productivity goals • Excellent organizational, analytical, and decision-making skills • Strong written and verbal communication skills • Ability to effectively manage competing priorities in a fast-paced environment • Active Adjuster License or Designated Home State (DHS) License required • Ability to obtain and maintain additional jurisdictional licenses as needed • Proficiency with claims management systems and Microsoft Office applications • Experience handling product liability claims preferred • Experience supervising mass tort, consumer product, recall, foodborne illness, or other large-scale liability programs preferred • Experience leading teams through event-driven or outbreak-related claim inventories preferred • Multi-state claims handling experience preferred • Prior TPA experience preferred • Professional designations such as AIC, CPCU, SCLA, or ARM preferred • CCMSI does not provide visa sponsorship for this position

🏖️ Benefits

• 4 weeks paid time off accruing throughout the year in accordance with company policy • 10 paid holidays in the first year • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) • Employee Stock Ownership Plan (ESOP) • Opportunities to advance into senior claims leadership positions • Collaborative, employee-owned environment • Potential eligibility for bonuses or additional forms of pay • Reasonable accommodations throughout the application and hiring process