ECM/CICM Supervisor

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $68k - $74k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Libertana

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Libertana is a home health care company dedicated to enhancing the quality of life for individuals through personalized and compassionate care. They provide a wide range of services, including skilled nursing, respite care, palliative care, and personal care for both adults and children. Libertana focuses on holistic care, ensuring that clients receive the physical, emotional, and social support they need to thrive in the comfort of their own homes, while also providing various community-based and subsidized housing services.

📋 Description

• Provide day-to-day oversight, coordination, and supervision of ECM and CICM staff and operations • Directly supervise Care Managers, Case Managers, Community Health Workers, and other assigned staff • Conduct one-on-one supervision, team meetings, and case consultations • Provide coaching, mentoring, and professional development opportunities • Participate in recruitment, orientation, training, and onboarding • Monitor staff productivity, performance goals, quality metrics, and utilization metrics • Conduct performance evaluations and assist with corrective action plans • Oversee daily ECM/CICM operations, workflow, member assignment, and caseload distribution • Monitor member engagement, outreach activities, and service delivery • Identify operational barriers and implement process improvements • Provide guidance on complex member needs and high-risk cases • Ensure timely completion of assessments, care plans, care coordination activities, and documentation • Review high-risk, escalated, or complex cases and participate in interdisciplinary case conferences • Promote person-centered care planning and whole-person care principles • Facilitate collaboration with medical, behavioral health, social service, community-based, and long-term care providers • Conduct chart reviews and documentation audits • Monitor compliance with ECM/CICM requirements, health plan expectations, and DHCS regulations • Track quality indicators and corrective action activities • Assist with internal and external audits and quality improvement initiatives • Support implementation of performance improvement plans • Maintain relationships with managed care plans and community partners • Participate in health plan meetings, case conferences, and collaborative initiatives • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in Social Work, Nursing, Healthcare Administration, Human Services, Public Health, or related field required • Master's degree preferred • Minimum 3 years of experience in case management, care management, social services, population health, or healthcare operations • Minimum 1-2 years of supervisory or team leadership experience • Experience working with Medi-Cal populations and complex care management programs • Experience with ECM, CalAIM, CICM, care coordination, or managed care programs preferred • Ability to supervise Care Managers, Case Managers, Community Health Workers, and other assigned staff • Ability to monitor productivity, performance goals, quality metrics, compliance, and utilization metrics • Ability to conduct chart reviews, documentation audits, performance evaluations, and corrective action plans • Ability to oversee assessments, care plans, care coordination activities, encounters, member contacts, and documentation • Ability to facilitate interdisciplinary collaboration with medical, behavioral health, social service, community-based, and long-term care providers • Ability to support audits, quality improvement initiatives, and performance improvement plans • Frequent computer, telephone, and keyboard use • Ability to drive up to 50% of the time • Ability to lift and push/pull up to 25 lbs

🏖️ Benefits

• Coaching, mentoring, and professional development opportunities • Reasonable accommodations for otherwise qualified applicants with disabilities