Retention Back Office Supervisor

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

🏥 Healthcare

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Manage reinstatement processes and contact center transactions. • Oversee, track, and process agent conservations for the Customer Retention Department. • Oversee waiver of premium and payment processing functions performed from call center retention efforts. • Monitor and assign Back Office tasks while tracking KPI targets for time and accuracy. • Ensure audit targets are met and provide quality feedback. • Assist agents with escalation and reinstatement questions and partner with the field to handle questions and concerns timely. • Complete reporting for Reinstatement Initiatives and provide management with dedicated status updates and trend reporting. • Review and approve refunds processed by Reinstatement Clerks. • Manage a team of clerks, including reviewing, approving, and editing timesheets through Kronos. • Oversee work product accuracy, hire new staff, and facilitate corrective actions and employee improvement plans. • Assist in all positions as needed. • Ensure department goals are met.

🎯 Requirements

• High School Diploma or Equivalent • 3 years of previous supervisory experience required • Life insurance experience preferred • Ability to work independently, manage remote employees, and meet deadlines. • Strong leadership, people, organizational, and time management skills. • Ability to handle multiple projects at once with attention to detail. • Excellent verbal communication skills and ability to interact professionally with a diverse group. • Excellent MS Office skills; Word, Excel, and Access a plus • Ability to run basic SQL queries.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits and retirement plans, including a pension plan. • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for mental health, stress management, and work-life balance. • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets