Customer Service Call Center

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CCS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 $33M Venture Round - CCS Medical on 2004-07

CCS is a company for which no descriptive text was provided. Additional details are required to create an accurate short description and to determine relevant industries. Please provide company information such as products, services, customers, or sector.

📋 Description

• Obtain and process authorizations for reorders. • Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation. • Ensure patients have all required medical documentation to permit billing of assigned services. • Maximize the patient base through retention efforts and cross-selling via phone. • Handle inbound and outbound calls from patients’ physicians and referral sources. • Troubleshoot new and existing patient concerns, add services, verify and explain insurance coverage to patients. • Audit supply configurations based on supporting documentation, formulary requirements, and manufacturer capabilities. • Provide first-class customer service and cross-functional support to maintain current documentation and insurance for accurate processing and billing.

🎯 Requirements

• Minimum high School diploma or GED equivalent. • Customer Service Experience Preferred. • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. • Strong attention to detail, multi-tasking, communication, and organizational skills are essential. • Exceptional phone and email etiquette. • Position may require evening and weekend availability. • Regular, predictable, consistent attendance and flexibility to meet department needs. • Ability to maintain confidentiality when accessing sensitive information. • Understanding of medical documentation, insurance requirements, and company procedures.

🏖️ Benefits

• Competitive Salary • Bonus/Incentive Opportunities/commission: (if applicable) • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (vacation and holidays) • Ongoing training and professional development • Remote or hybrid work options • Wellness programs and mental health support