Customer Experience – Sales Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Kinect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

World Kinect is a Fortune 100 leader in the global energy industry, providing energy solutions across the aviation, marine, and land transport sectors. The company focuses on delivering fuel and energy services efficiently worldwide, leveraging a robust and scalable distribution platform. World Kinect is committed to sustainability, investing in renewable energy sources and solutions to support decarbonization and energy efficiency. Its services include energy procurement, brokerage, supply, risk management, and various sustainability services such as renewable energy sourcing and emission trading schemes.

📋 Description

• Provide administrative and operational support to the Bulk Sales Team • Support new customer onboarding, account setup, account maintenance, and customer documentation • Process customer and account updates within Salesforce, OTS, and other internal systems • Manage customer requests and coordinate timely resolution of issues • Respond to customer inquiries via phone and email • Manage and monitor shared team inboxes and customer communications • Conduct proactive customer outreach and account wellness calls • Prepare and distribute operational, sales, and customer-related reports • Maintain accurate customer records and data integrity across systems • Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams • Support special programs, including the Nantucket Reservation Program and seasonal customer initiatives • Assist with invoicing, funding requests, and other sales support activities • Identify opportunities to improve processes and enhance the customer experience

🎯 Requirements

• High school diploma or equivalent • Experience working in business aviation and/or fuel industries • Experience in customer service, sales support, account support, inside sales, administrative support, or a related role • Strong communication and relationship-building skills • Excellent organizational and time management abilities • Ability to manage multiple priorities and work independently • Strong attention to detail and commitment to accuracy • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook • Comfortable learning and utilizing CRM and business systems • Preferred: experience supporting sales teams or customer accounts • Preferred: experience with Salesforce or similar CRM platforms • Preferred: experience working in business aviation and/or fuel industries • Preferred: experience preparing reports and analyzing customer or operational data

🏖️ Benefits

• Work remotely while supporting a critical customer-facing team • Build valuable experience in customer service, sales support, and business operations • Join a collaborative team that values customer relationships and operational excellence