Supervisor, Customer Service

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $42.2k - $79.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Supervise and manage a remote team of designated inbound and outbound customer service representatives day to day • Enable the team to deliver exceptional service • Achieve client service expectations and Health Benefits’ service objectives • Support staff development

🎯 Requirements

• High School Diploma or GED equivalent • Minimum of one year supervisory or lead experience in a call center • Minimum 3 – 5 years customer service experience in a call center • Minimum 3 years healthcare/health insurance, claims processing or provider billing experience • Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources • Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge • Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision • Strong organizational skills • Proficient with Microsoft Office Suite • Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds • Possess excellent customer service skills including proper grammar, tonalities and clear diction

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan