Associate Customer Success Specialist – Service

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $60k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Support client adoption and satisfaction through foundational product guidance, basic training, and documentation of client engagements • Partner with the assigned CSM/CSS to provide service for clients • Provide guidance on navigating CDK systems • Deliver foundational product walkthroughs and basic workflow guidance for end users • Guide customers toward established utilization benchmarks and standard best practices • Assist with virtual and onsite client training sessions, scaled webinars, and reference materials • Document client interactions, action items, and outcomes in internal systems • Identify routine blockers and escalate them according to guidelines • Maintain a learning plan covering CDK products, dealership workflows, and industry basics • Reinforce how standard features and workflows support client goals • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports • Perform other related duties as assigned

🎯 Requirements

• Automotive experience required • Associate’s degree or equivalent experience • Strong working knowledge of Microsoft Office tools for communication, reporting, and analysis • Strong written and verbal communication skills • High sense of urgency; able to de-escalate routine issues using empathy • Effective time management and consistent on-time delivery of assignments • Customer service-oriented mindset • Organization and prioritization skills; attention to detail in documentation • Ability to clearly explain product fundamentals and standard workflows • Familiarity with dealership operations or business process environments • Ability to work independently with guidance from CSS/CSM and collaborate within a team • Comfortable operating in a remote and travel role • Ability to travel up to 25% to dealership locations • Must live near a major airport • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship

🏖️ Benefits

• Annual performance bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Reasonable accommodations for employees with disabilities, where applicable