Customer Success Manager III

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $61.8k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Renaissance Network, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

The Renaissance Network, Inc. is a company that specializes in helping education and technology organizations find top executives and build goal-driven teams. With over 25 years of experience, they provide targeted search and consulting services designed to uncover both permanent and interim talent, ultimately aiming to impact education and communities positively. Their strategic approach to talent acquisition is rooted in understanding client needs and utilizing data-driven decision-making to ensure successful placements.

📋 Description

• Manage assigned portfolio customers with significant independence and develop strategic customer relationships across territories • Execute impactful strategies to drive strong business results • Ensure customers are continuously delighted throughout their journey with Renaissance • Partner with Sales on account growth strategies and expansion opportunities • Identify, document, and escalate risks; report risks accurately and timely • Identify upselling and cross-selling opportunities and work with Sales to close them • Lead complex customer success initiatives and serve as escalation point for sophisticated customer challenges • Assist with product order queries and work with Logistics to resolve related issues • Ensure customers understand product benefits and features • Drive product and deployed hardware engagement and adoption • Gather customer feedback for Product Development • Monitor dissatisfaction and churn risks and take retention measures • Guide new customers through onboarding • Drive personalized customer engagement strategies • Mentor internal teams and serve as a subject matter expert for customer success strategies and product support • Develop product and industry knowledge; contribute to thought-leadership initiatives and customer and industry events

🎯 Requirements

• 3-5 years experience in Customer Success required • Strong understanding of the K12 education competitive landscape • Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment • Excellent CS strategy acumen with good business development and negotiating skills • Strong interpersonal, written, presentation and oral communication skills • Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers • Applicants must be authorized to work for any employer in the United States • Experience within a SaaS education company (bonus points)

🏖️ Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth • Health Savings and Flexible Spending Accounts • 401(k) and Roth 401(k) with company match • Paid Vacation and Sick Time Off • 12 Paid Holidays • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program • Tuition Reimbursement • Life & Disability Insurance • Well-being and Employee Assistance Programs • Additional bonus for hitting CSM targets applies