Customer Success Manager

🔥 1 hour ago

🌲 North Carolina, Massachusetts, +1 more states – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Manage client satisfaction and success for assigned dealerships • Understand customer business needs and help drive value from CDK solutions • Maximize adoption and utilization of CDK products • Help customers achieve value, increase engagement, and minimize churn • Identify and nurture additional revenue opportunities with Sales • Follow CDK Global policies and procedures • Complete mandatory compliance tasks and acknowledgements • Meet or exceed performance expectations • Answer client questions and direct clients to appropriate support resources • Help clients define strategies for using CDK solutions • Maintain relationships with dealership management • Serve as a trusted advisor on CDK products • Assess dealership risk factors and develop risk-mitigation strategies • Prepare client-specific reports and presentations • Identify and address dealership staff training needs • Partner with Sales to grow CDK business with clients • Develop and implement retention strategies for at-risk clients • Support Sr. Customer Success Managers as needed • Document value-added conversations and engagements in Totango • Travel 75% of the time

🎯 Requirements

• Minimum 4 years of client services, marketing, or sales experience • B2B or outside sales or account management experience in a similar industry • Ability to work and influence across all levels of a dealership • Knowledge of CDK applications and familiarity with the automotive industry • In-depth knowledge of variable dealership operations or experience training dealer staff on software applications and processes • Experience with Salesforce • Ability to handle high-stress interactions and de-escalate appropriately using empathy • Strong oral and written communication skills • Ability to work as a team member with limited supervision • Time management and ability to complete tasks to definite deadlines • Able to travel up to 75% • High school diploma • Valid driver's license and travel documents, if applicable • Must be legally authorized to work in the United States without current or future employment-based visa sponsorship • Preferred: 3+ years of automotive experience • Preferred: Familiarity with CDK's organizational structure, solutions, implementation, and service models • Preferred: SaaS experience • Preferred: Experience using a CX platform • Preferred: Automotive knowledge of dealership areas and workflows • Bachelor's degree preferred

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement • Annual performance bonus may be included • Other applicable incentive compensation plans may be included • Reasonable accommodations for employees with disabilities • Inclusive and diverse workplace