Customer Success Solutions Consultant – CDK DMS Variable Operations

🕒 May 21

🇺🇸 United States – Remote

💵 $95k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Responsible for improved efficiency among CSMs, reduced client cancellations, and enhanced customer satisfaction • Continuously improves existing CDK solutions • Partners closely with internal teams for successful delivery of solutions • Collaborates with development teams to design and architect solutions • Maintains up-to-date knowledge of CDK product releases • Closes the gap between customers and internal teams • Strengthens relationships with dealership management • Accountable for client success through adoption, product expansion, and revenue growth • Provides continuous enablement and proactive technical support to CDK clients • Works with at-risk customers to determine turnaround strategies • Promotes a culture of continuous improvement within the CS team

🎯 Requirements

• Minimum of 6 years of automotive industry experience • At least 6 years in a customer facing role • Technical expertise in CDK DMS Variable Operation experience is required • Comprehensive knowledge of Front-end sales, Accounting operations, Dealership workflows • In-depth understanding of dealer processes and how customers use CDK products • Familiarity with CDK’s organizational structure and service models • Ability to work with and influence individuals across all dealership levels • Working knowledge of CDK applications • Understanding of CDK’s business strategy and operations • Proficient in using Salesforce • Strong written, verbal, and interpersonal communication skills • Bachelor’s degree or equivalent experience

🏖️ Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement