OEM Account Manager

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🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $120k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Develop, retain, and grow a strategic CDK OEM program • Oversee OEM account initiatives and resources needed to achieve strategic business goals • Lead and provide high-level oversight to matrixed internal teams across customer support, billing, product and technology, and operations • Manage business relationships and program service delivery tied to statements of work • Organize and run quarterly business updates, weekly program update meetings, and ad hoc client-facing engagements • Collaborate on program financial modeling, project-based projections, and monthly/annual financial deliverables • Facilitate presentation, communication, and approval of OEM program invoices • Serve as an escalation point for program inquiries involving enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting • Negotiate project resources, deliverables, and costs • Identify new OEM business opportunities and facilitate executive-level engagements • Compile forecasting, planning, modeling, and invoice presentations with finance teams • Coordinate buy-sells, conversions, terminations, and related change administration • Develop, implement, and maintain program service-level processes • Partner with product and technology teams on feature development, prioritization, and defect fixes • Manage new statements of work and change request development, approvals, and execution • Ensure compliance with client technical requirements • Collaborate on training for installations and ongoing support • Support pilots, launches, pricing, dealer adoption, communications, implementations, and ongoing support • Provide program dashboards showing status and performance

🎯 Requirements

• 5-10 years software project, program, and/or engagement management • 5+ years external client relationship management with demonstrated ability to manage requirements, expectations, and deliverables • Expert in automotive retail solutions and workflows • Hands on ability to navigate complex business environments to resolve customer requests and requirements • Strong communication, presentation, and organization skills • Excellent analytical skills including the ability to model scenarios and manage to financials • Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity • Ability to anticipate and adapt to changing conditions, risks and opportunities • Expert with MS Word, MS Excel, MS Project and Visio • Experience working with Auto Manufacturer dealer retail programs preferred • Knowledgeable on CDK applications preferred • PMP or other industry certification a plus • Bachelor’s or equivalent experience • Must be local to New Jersey, Philadelphia, or Connecticut • Must be able to travel 50% within the territory • Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship

🏖️ Benefits

• Yearly bonus • Medical benefits • Dental benefits • Vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement