Client Setup and Support Coordinator – Temp

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CDP Community

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

CDP Community is a nonprofit partnership that helps public media stations increase fundraising through collaborative best practices, technology, and shared services. They develop and scale proven marketing and fundraising strategies via CDP Labs, provide CRM and marketing-automation platforms and reporting, and offer a full-service Member Services Bureau that handles transactional and analytic work so stations can focus on engagement and major-donor relationships.

📋 Description

• Build and maintain a positive client experience throughout the support ticket lifecycle through timely communication and proactive follow-up • Cultivate collaborative client relationships, manage client expectations, and ensure adherence to support-ticket Service Level Agreements • Handle user setup and deactivation accurately across Revolution CRM and Salesforce • Create, update, and maintain contact records in Salesforce and user records in Revolution CRM • Contribute to the company-wide knowledge base by creating cohesive, accessible documentation for clients and internal teams • Flag recurring issues, data inconsistencies, and process gaps for follow-up • Ensure clear, timely handoffs to internal teams involved in user setup processes • Work with business teams and outside partners to improve CRM processes and ensure security compliance • Escalate potential issues promptly and suggest and implement process improvements • Perform other duties assigned by the Manager and/or Director

🎯 Requirements

• Excellent customer service and support skills • Clear and professional communication with clients and internal partners, including under pressure or in quickly evolving situations • Flexibility and adaptability to changing priorities and projects • Ability to independently and collaboratively tackle general issues, identify effective solutions, and provide feedback on business requirements • Strong technical troubleshooting skills and ability to explain and resolve client issues • Highly developed interpersonal skills; friendly, upbeat attitude and professional demeanor • Excellent verbal and written communication skills to translate technical concepts to non-technical audiences • Proven success in dynamic, fast-paced environments, managing multiple tasks and collaborating with cross-functional teams • Associate's Degree or equivalent work experience preferred • Commitment to inclusion, collaboration, process orientation, learning, and working in a fast-paced, changing environment

🏖️ Benefits

• Temporary role may lead to a permanent position based on business needs and performance • Professional development support • Reasonable accommodations for applicants with a disability • Equal employment opportunity workplace