Client Solutions & Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CDP Community

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

CDP Community is a nonprofit partnership that helps public media stations increase fundraising through collaborative best practices, technology, and shared services. They develop and scale proven marketing and fundraising strategies via CDP Labs, provide CRM and marketing-automation platforms and reporting, and offer a full-service Member Services Bureau that handles transactional and analytic work so stations can focus on engagement and major-donor relationships.

📋 Description

• Review client support requests throughout the support ticket lifecycle • Determine issues across multiple technical platforms, including RevolutionCRM • Provide recommendations and solutions for prompt and thorough resolution • Cultivate collaborative client relationships and manage client expectations • Ensure adherence to Service Level Agreements (SLAs) • Participate in weekly ticket prioritization and review meetings • Document common support issues and resolutions in the company-wide knowledge base • Research existing material and create cohesive, accessible documentation for clients and internal teams • Participate in internal stakeholder and external client meetings • Escalate potential issues in a timely manner • Suggest and implement process improvements to enhance service efficiency • Perform other duties assigned by the Manager and/or Director

🎯 Requirements

• Excellent customer service and support skills • Clear and professional communication with clients and internal partners, including under pressure or in evolving situations • Flexibility and adaptability to changing priorities and projects • Ability to independently and collaboratively tackle general issues, identify effective solutions, and provide feedback on business requirements • Strong technical troubleshooting skills • Ability to explain and resolve issues for clients • Highly developed interpersonal skills and professional demeanor • Excellent verbal and written communication skills for translating technical concepts to non-technical audiences • Proven success in dynamic, fast-paced environments • Ability to manage multiple tasks and collaborate with cross-functional teams • Bachelor’s Degree or equivalent work experience preferred • Recent graduates are encouraged to apply

🏖️ Benefits

• Professional development support • Equal employment opportunity • Reasonable accommodations for applicants with disabilities