Associate Customer Success Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $62k - $86.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Establish trusted relationships with assigned customers and drive continued value from technology solutions • Identify phased upsell and cross-sell opportunities for solutions and services • Manage multiple customer relationships through proactive, responsive, and collaborative account management • Orchestrate internal and external teams and coordinate with solution Subject Matter Experts throughout the customer lifecycle • Provide software licensing management training and support, including entitlements, structures, portals, and conversions • Coordinate, plan, and execute customer onboarding sessions • Lead digital-touch engagements, large-scale customer interactions, and campaigns • Conduct customer consultations, communications, gap analysis, and usage reporting • Act as the voice of the customer with internal departments and vendor partners • Develop adoption strategies for new products and features • Improve customer time to value and overall customer experience • Drive renewals across the assigned customer base • Support customers as references for winning new business • Participate in internal projects and process improvement • Share role knowledge and experience with peers and colleagues • Provide data analysis using customer, internal, partner, and provider data • Provide oversight to partners and providers

🎯 Requirements

• Associate's Degree in IT, Business or a related field or equivalent experience • 2–5 years of experience in Cisco IT relationship management, project management or account management • Prior Customer Success experience or equivalent technology area expertise • Excellent verbal and written communication skills, including handling IT terminology with diverse customer audiences • Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines • Ability to work effectively with teams and independently • Strong organization and attention to detail • Strong analytical, collaboration, relationship-building, initiative, and problem-solving skills • Ability to continually learn new technology and keep pace with an evolving industry • Ability and willingness to travel up to 10% or as needed to CDW locations or client sites • Ability to understand and apply oral and written instructions • Ability to organize thoughts and ideas into understandable terminology • Ability to multitask, organize, and prioritize • Ability to apply common sense in performing the job • Ability to understand and follow basic instructions and guidelines • Ability to understand and resolve issues and escalations appropriately • In-depth knowledge of Microsoft Office Suite • IT knowledge • Knowledge of technology, software, and licensing programs • ITIL Foundation Certification preferred • End-user experience with Salesforce CRM preferred • Experience with Gainsight or a similar Customer Success toolset preferred

🏖️ Benefits

• Annual bonus target of 25% subject to terms and conditions of plan • Benefits package (details provided at https://cdw.benefit-info.com/) • Remote work arrangement • Opportunities for growth and development • AI learning and experimentation culture