Senior Sales Operations Representative – South Central Enterprise

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $50k - $66k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Maximize account manager productivity through direct partnership • Provide operational order management support and handle order escalations through ServiceNow, Drop Ship Emergency, and Credit • Assist account managers and field sales coworkers with quote creation and order processing • Ensure government, customer, seller, purchasing contract, DPAS, due-date, and SLA requirements are followed • Coordinate order management for customer rollouts and large projects with Services and Project Management teams • Provide status updates for orders, quotes, and requests to sales coworkers and external customers • Process orders through SPS, AS400, Sales Order Router, Bid Router, Agiloft, and Synapse/Changepoint • Prepare and distribute product configurations and customer quotes • Maintain sales order routers and sales order manager screens, including releasing orders on hold • Facilitate and follow up on Customer Relations/ServiceNow requests • Train and mentor new and existing coworkers • Leverage contract vehicles and pricing schedules for specified customers • Maintain advanced knowledge of relevant products, contracts, and business segment requirements • Build trusted customer relationships and provide coverage when account managers are unavailable • Develop relationships with internal departments and deliver exceptional customer experiences

🎯 Requirements

• 2+ years of experience within Operations or Sales • Associate degree or relevant experience • Proficiency in Microsoft Office applications • Excellent oral and written communication skills • Effective interpersonal skills and ability to adapt communication style to the audience • Ability to develop trusted relationships with customers and coworkers • Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines • Proven ability to collaborate proactively, build relationships, take initiative, and solve problems creatively • Demonstrated ability to deliver exceptional customer interactions • Proven ability to undertake and successfully complete special projects • Preferred for CDW coworkers: minimum “Exceeded Expectations” PMP evaluation for at least 2 consecutive years • Preferred: Bachelor’s degree • Preferred: Yellow Belt Certification • Preferred: Partner Certification(s) • Preferred: prior experience selling computer hardware, software, solutions, or services • Preferred: certifications in Advanced Technology • Preferred: working knowledge of CDW systems including AS400/SPS, Certinia, and CPQ • Preferred: consistent independent delivery of quality work and high customer satisfaction on bi-annual effectiveness survey

🏖️ Benefits

• Annual bonus target of $30,000 subject to terms and conditions of plan • Benefits package detailed at https://cdw.benefit-info.com/ • Professional development and internal/external training opportunities • Partner Product accreditation opportunities • Collaborative environment where growth is supported • Equitable, transparent, and respectful hiring process