Quality Engineer

🕒 Yesterday

🇺🇸 United States – Remote

💵 $90.9k - $145.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Work closely with Ciena’s internal and external customers and Global Quality engineers to deliver high-quality products in a timely and cost-effective manner • Track and identify causes of customer-impacting issues found internally or externally • Drive cross-functional teams to understand how issues occurred and implement upstream preventive actions • Develop holistic hardware and software integrated processes • Act as a subject matter expert within the Global Quality Team • Bridge Ciena R&D teams, Supply Chain, PLM, and customer-facing Quality Management activities • Participate in and prepare customer reviews • Analyze and communicate customer results with appropriate teams • Work directly with account teams and customers on customer needs • Monitor and report metrics tracking continuous quality improvements • Create a cross-functional, collaborative approach to addressing customer quality concerns • Recommend and implement changes to quality assurance procedures • Participate in day-to-day Quality activities supporting the Global Customer base • Review requirements with developers and other Quality engineers for consistency and accuracy • Participate in established test processes and methodologies • Work with departmental staff to achieve Quality team objectives • Take on other duties and special projects as needed

🎯 Requirements

• B.S. degree in Engineering or related technical field • Minimum 3 years of proven quality experience • Documented training and certifications desired • Ability to manage multiple projects at one time, often with changing requirements • Comfortable presenting to internal/external executive stakeholders • Detail oriented and reliable • Ability to work both in a team environment and alone with minimal direction and supervision • Experience finding the root cause of defects in a complex platform environment • Strong and demonstrated desire for a career path in Quality Engineering • Ability to perform statistical analysis and analytical practices with data interpretation • Proficient with Microsoft Office suite, including PowerPoint, Excel, Teams, and Power BI • Experience with telecom equipment and industry is an asset • Strong technical skills • Ability to thrive in a collaborative environment where virtual teams deliver results • Good interpersonal skills and strategic partnerships • Ability to work flexible hours, including occasional evenings and weekends • Team player with energy and drive when working with others • Prior experience with SQL, Salesforce, and JIRA • Previous experience with customer communication

🏖️ Benefits

• Development opportunities • Flexible work arrangements • Medical, dental, and vision plans • 401(K) (USA) and DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Discretionary incentive bonus eligibility for non-Sales employees • Sales commission eligibility for Sales employees