Senior Field Service Technician

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $96.9k - $154.7k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Deliver Tier 1 technical support for deployment services projects for US Federal Government customers • Provide remote and onsite technical support • Troubleshoot complex network issues and mentor field technicians • Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates without impacting end-user services • Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) • Perform network audits, architecture design, and modernization planning through the EMOP process • Serve as a key technical interface to customers and ensure proactive communication and timely resolution of technical challenges • Collaborate with internal teams to improve field deployment processes through Right First Time initiatives

🎯 Requirements

• Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience • 8–12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting • Advanced knowledge of Ciena products, with essential expertise in Ciena 6500 • US citizenship • Valid US driver’s license • Ability to work during off-hours maintenance windows • Ability to travel domestically 50–75% and internationally as needed • DoD SECRET Clearance preferred • Exceptional problem-solving skills • Ability to translate complex technical issues into actionable solutions • Strong leadership, customer service, and communication skills • Self-motivated and collaborative • Ability to thrive in high-stress environments

🏖️ Benefits

• Discretionary incentive bonus eligibility for non-Sales employees • Medical, dental, and vision plans • 401(K) (USA) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Flexible work environment • Growth, well-being, belonging, recognition, and employee support programs