Services Project Manager

🕒 September 17

🇺🇸 United States – Remote

💵 $79.9k - $127.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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👻 Ghost score 7%

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Lead customer-facing service delivery projects across the full project lifecycle • Coordinate project scope, schedules, milestones, resources, and execution activities • Implement communication plans and provide project status updates, risk visibility, and resolution tracking • Conduct risk assessments and execute mitigation plans throughout project delivery • Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes • Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments • Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives

🎯 Requirements

• Bachelor’s degree in Engineering or related field • 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry • Utilization of project management tools • Application of network lifecycle activities including design, deployment, migration, and validation • Background in optical transport and networking environments including DWDM and L0/L1 technologies • Experience interacting with customers, cross-functional delivery teams, and engineering resources • Demonstrated influencing and collaboration across multiple teams • PRINCE2 certification preferred • PMP certification preferred • Application of effort estimation, cost drivers, and delivery risk evaluation • Background contributing to commercially sound decisions during presales and delivery activities • Experience working in matrix environments with multiple stakeholders • Outstanding planning, scheduling, and coordination skills • Outstanding verbal and written communication skills

🏖️ Benefits

• Development opportunities • Flexible work arrangements • Medical, dental, and vision plans • 401(k) participation with company matching • Deferred Compensation Plan (DCPP) participation with company matching in Canada • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Discretionary incentive bonus eligibility for non-sales employees • Sales commission eligibility for sales employees

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