Customer Advocacy Manager

🕒 August 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cellebrite

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

🎖️ Defense

⚖️ Legal

💰 Post-IPO Equity on 2021-08

Consulting • Defense • Legal

Cellebrite is a leading provider of digital forensics and intelligence solutions. The company's end-to-end platform aids investigative teams in both the public and private sectors to solve cases more efficiently and securely. Cellebrite offers a range of products and services, including solutions for digital data collection, analysis, and evidence management from mobile and computer devices. These solutions are widely used in criminal investigations, defense, law enforcement, and intelligence agencies, providing tools to extract, analyze, and manage digital evidence. The company's mission is to help bring justice by protecting the innocent and closing cases faster while ensuring data integrity and security.

📋 Description

• Source, build and maintain a customer story pipeline from initial intake interviews through story production • Manage storyboard creation and help write and produce stories in a variety of formats • Support the event content strategy for the annual user summit, including run-of-show communications and deadline tracking • Coordinate the event speaker lineup from main-stage keynotes to breakout sessions • Serve as the key point of contact for event speakers • Build and nurture long-term relationships with customer advocates • Turn satisfied customers into engaged, vocal advocates for Cellebrite • Orchestrate customer stories and flagship event content that fuel Cellebrite's brand narrative

🎯 Requirements

• 5-7+ years in customer success, customer marketing, communications or advocacy program management • Experience running a customer reference or advocacy program • Bachelor's degree in communications, marketing or a related field • Strong writing, interviewing and editorial skills across video, written case studies, social and the stage • Ability to juggle multiple pipelines (stories, events, speakers) against tight deadlines • Ability to build trust with customers and become their go-to resource for support, storytelling and public appearances • Ability to nurture and mobilize an engaged customer community • Genuine passion for the customer experience • Ability to build and maintain customer relationships • Experience coordinating customer stories from intake interviews through production • Experience with storyboard creation and producing stories in various formats • Experience supporting event content strategy, run-of-show communications and deadline tracking • Experience coordinating event speaker lineups, including main-stage keynotes and breakout sessions