Regional Service Manager

Job not on LinkedIn

🕒 August 28

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GVW Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

💼 Consulting

📦 Logistics

🚘 Automotive

Consulting • Logistics • Automotive

GVW Group is a dynamic industrial holding company founded in 1993, dedicated to investing in, growing, and starting businesses across diverse industries including manufacturing, distribution, technology, big data, engineering, and energy efficiency. The company leverages great people and great technology to build scalable early stage, high growth, and mid-sized businesses. GVW Group operates globally and incorporates a proactive, results-driven approach to create value, often by working with existing management teams and fostering an entrepreneurial environment. The company has invested in heavy-duty commercial vehicle manufacturing, IT, and sustainable, environment-friendly products. With companies like Autocar, Aculocity, and GreenOhm, GVW Group supports its affiliates by seeking advanced technology opportunities that can penetrate new markets.

📋 Description

• Manage all aspects of service for dealerships and customers • Ensure satisfaction with service work • Assist customers and dealers with troubleshooting and repair of service-related problems • Manage overall service delivery performance and customer satisfaction for the assigned region • Develop corrective action plans with dealerships and customers to close service delivery gaps • Track, report, and follow up on product and technical issues • Work proactively with the Autocar Solutions Team • Review dealer service operations and suggest improvements, including required tooling • Promote and ensure dealerships have Autocar-trained technicians to handle workload • Develop and manage strong relationships across customer organizations • Maintain customer confidence in the Autocar product • Build relationships with Regional Business Managers and National Account Sales • Coordinate with engineering and technical service departments to meet service performance and quality specifications • Coordinate cost-effective, self-managed travel schedules • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree from a four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience • Class B Commercial Driver License or ability to obtain • Automotive Service Excellence (ASE) Certification or ability to obtain • Cummins Certification preferred • Allison Certification preferred • Ability to obtain Autocar Master Technician Certification • Previous experience in the Heavy-Duty Truck industry required • Refuse industry experience preferred • Ability to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply basic algebra and geometry concepts • Thorough working knowledge of MS Office • Knowledge of AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred • Ability to sit at a desk for extended periods while working on computer-aided design software • Capable of standing, walking, and bending during lab testing or production floor visits • Ability to lift and carry up to 25 pounds • Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens

🏖️ Benefits

• Competitive compensation that recognizes your skills, experience, and impact • Performance-based annual bonuses • Comprehensive medical, dental, and vision coverage • 401(k) with a 4% company match • 8 paid company holidays