Program Director – Workforce Experience

🔥 1 minute ago

🏖️ New Jersey, Maryland, +1 more states – Remote

🏖️ New Jersey – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $119.1k - $186.6k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Own qualitative research operations, including recruitment, scheduling, consent, tooling, templates, and a searchable repository of past findings • Use AI to automate and improve navigation in the research repository • Plan and facilitate testing of talent and culture experiences and events • Run program coordination, communications, and marketing for listening and activation programs • Build and run the enterprise actioning insights portfolio focused on systemic experience gaps • Ensure each insight has an owner, intervention, and measurable results • Orchestrate large enterprise initiatives end to end, including the AI Workforce Readiness program • Deliver the total Workforce Experience Management offering from research operations through closing the loop with team members • Provide strategic and research-informed support to enterprise initiatives • Partner with HR, IT, Communications, and project stakeholders to implement interventions • Serve as the single front door for requests and manage intake and scoping • Own logistics and build scalable automation through calendars, runbooks, checklists, communications, and follow-up • Coordinate resources across departments • Manage stakeholders through regular updates, clear expectations, and escalation of decisions to sponsors • Track dependencies, risks, and budgets • Report on participation, program health, and outcomes • Decide whether programs should be renewed, refreshed, or retired

🎯 Requirements

• 10+ years of experience in qualitative research, research operations, employee research, or a related discipline • Bachelor's degree required • Advanced degree preferred in behavioral science, organizational or industrial-organizational psychology, human factors, data science, or a related field • Strong background in qualitative research, including operations, interviews, focus groups and/or synthesis • Hands-on experience with research operations: recruitment, consent, tooling and repositories • Proven experience managing recurring programs end to end, from intake and scheduling through delivery, reporting and renewal • Practical experience using AI across research, activation and follow-up, with sound judgment about human review, privacy and bias when it touches employee data • Strong program coordination skills, with experience in internal communications or marketing • Strategic thinking and an interest in corporate strategy, with the ability to connect insight to business priorities • Advanced project management practices • PMP-aligned standards and artifacts preferred • Consulting-style quality expectations, including document standards, formatting conventions, and quality control review methods • Operational file and records management, including standardized structures and version control practices • Team leadership and supervision fundamentals • Microsoft Office productivity knowledge, including Excel, Word, PowerPoint, and Outlook • Ability to lead processes and teams with proactive, independent execution and clear accountability • Ability to track and manage project timelines, financials, and client deliverables • Ability to prioritize and multitask across numerous concurrent assignments under pressure • Ability to communicate results and next steps in clear verbal and written updates • Ability to perform rigorous quality control on deliverables • Ability to build and maintain organized, standardized file systems • Ability to identify efficiency opportunities, analyze processes, and recommend improvements • Ability to maintain strong working relationships with clients and internal team members • Ability to produce timely, accurate work products aligned to consultancy-level standards • Ability to deliver high-quality outputs within fixed time constraints and hard deadlines • Ability to lead teams to on-time, on-budget execution through influence, coaching, and coordination • Ability to operate effectively in dynamic, high-pressure environments

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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