Customer Success Consultant

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $67k - $87.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory • Act as the designated point of contact throughout the customer lifecycle • Retain and renew Cengage customers to achieve or exceed revenue targets • Develop and implement tailored success plans aligned with customer goals • Provide proactive training and guidance based on customer objectives, standard methodologies, and usage data • Advocate for customers during high-severity issue resolution • Conduct regular health checks to assess value realization and identify growth opportunities • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities • Travel 20–30% by air and car

🎯 Requirements

• Proven ability to quickly learn and master new systems and applications • Excellent communication and presentation skills • Strong analytical skills with the ability to translate data into actionable insights • Ability to explain technical concepts in a clear, business-friendly manner • Skilled at managing and prioritizing multiple customer needs simultaneously • 5+ years of experience in a Sales or Customer Success role • Experience in Educational Technology or Higher Education • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS) • Bachelor’s degree preferred • Requirement to travel between 20–30% by both air and car

🏖️ Benefits

• Variable Sales incentive compensation program • Target variable compensation of $35,000 annually • Comprehensive and rewarding Total Rewards package • Reasonable accommodations for qualified individuals with disabilities