Care Management Support Coordinator II

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Support administrative care management activities, including member outreach, inbound calls, and service scheduling • Serve as a point of contact for members, providers, and staff to resolve issues • Contact members by phone regarding care-plan next steps, community or health-plan resources, scheduling questions, concerns, and ongoing education • Connect members with health-plan and community resources to support high-quality customer care • Apply working knowledge of assigned health plan activities and resources • Handle member and provider inquiries, requests, and concerns, including explaining care-plan procedures and protocols • Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials • Document and maintain non-clinical member records in accordance with state and regulatory requirements • Make referrals to address Social Determinants of Health needs • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• High School diploma or GED • 1–2 years of related experience • Knowledge of assigned health plan activities and resources • Knowledge of local benefits and resources • Ability to perform member and provider outreach telephonically • Ability to document member records in accordance with state and regulatory guidelines • For Florida-Sunshine Health Plan, all interactions with members are done telephonically

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off • Holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Incentives may be included in total compensation • Reasonable accommodation support