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Operations Supervisor

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, New Jersey, +2 more states – Remote

infoinfo

💵 $56.2k - $101k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

Where this job comes from

Posted on Centene Corporation's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Centene Corporation

Centene Corporation

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Provides direct supervision to entry and/or processing staff • Provides hiring, training, evaluation, development and performance management • Monitors and directs workflow to ensure timely and accurate processing • Develops policies and procedures to improve efficiencies and support new contracts or programs • Interfaces with internal staff, field personnel, other contractors and customers • Creates and monitors reports for process control and production effectiveness • Adjusts processes to maintain quality standards and achieve operational goals • Ensures production effectiveness by monitoring reports, assigning resources, analyzing processes and recommending improvements • Ensures quality effectiveness by monitoring reports and adjusting processes and procedures • Responds to customer inquiries and tracks issues for process improvement • Represents the department to promote relationships, improve processes and achieve goals • Collects and analyzes operational data to identify efficiency improvements • Performs quality control work and provides feedback and coaching to staff • Handles associate issues, disciplinary matters, timekeeping and scheduling • Handles escalations • Works on special projects • Analyzes and constructs procedures in response to new programs or contracts • Develops relationships with other departments to collaborate on issues and ensure customer satisfaction • Performs other duties as assigned • Complies with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Bachelor's Degree in a related field or equivalent work experience required • 2+ years direct supervisory experience including hiring and firing authority for minimum of ten associates required • 2+ years in healthcare (government healthcare delivery preferred) or production environment required • Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required • Experience with Excel and Omni Flow is highly preferred • Previous lead or people leader experience is preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity

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