Retention Field Representative

🕒 September 30

🐊 Florida – Remote

🐊 Florida – Remote

💵 $23 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Retain current membership in an assigned territory and meet daily production metrics • Conduct telephonic and field outreach, including community events, provider and community office sites, and home visits • Explain, communicate, and assist with Wellcare products • Ensure compliance with regulatory, audit, and corporate policies • Research, analyze, and document member inquiries regarding program eligibility • Answer application and service questions to maintain and attract membership • Conduct outreach and follow-up calls to educate members and liaise with Wellcare departments • Develop and maintain relationships with existing members throughout the year • Identify unfulfilled needs and provide education and assistance • Modify delivery skills to overcome objections and retain members • Identify solutions to issues and concerns • Document interactions in Sales Force and Facets, including marketing leads • Track and input communication outcomes to maintain accurate member accounts • Input, update, and create member information in databases • Use computer systems for administrative functions • Assist with and train others and perform higher-rated duties for developmental purposes • Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future • Must reside in the Tampa, FL area • Willingness to travel and work some weekends • High School Diploma or GED required • Minimum 1 year health care related experience preferred • Minimum 1 year customer service or sales experience preferred • Experience with Medicare sales and community engagement highly preferred • Driver’s License may be required by some plans • Specific language skills may be required by some plans • Ability to meet and exceed quality assurance standards • Ability to complete rigorous internal training and pass required tests with a minimum 85% score in no more than 2 attempts • Ability to conduct needs-based analysis and answer product feature, benefit, and provider network questions • Proficiency with Sales Force and Facets • Ability to comply with regulatory, audit, corporate policies, and applicable standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity and diversity commitment