Call Center Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $4 - $7 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CENTERLIGHT

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🏭 Manufacturing

🏗️ Construction

💼 Consulting

Manufacturing • Construction • Consulting

CENTERLIGHT is an award-winning architectural LED lighting company based in Marina Del Rey, CA that designs, engineers and supplies custom and premade LED linear fixtures, magnetic track systems, ring lights and RGB lighting solutions for commercial, residential and marine projects. Founded in 2013, the company provides lighting design services, project support and direct sales to architects, developers, builders, retailers, hospitality clients and homeowners, emphasizing high-CRI, energy-efficient LED products and fast shipping from California.

📋 Description

• Manage a high volume of inbound and outbound calls professionally and efficiently • Provide customer service to patients and families • Schedule patient appointments using the electronic medical record (EMR) system • Respond to inquiries about services, appointment availability, billing, and general information • Assist with appointment rescheduling and cancellations • Verify and update patient demographic and insurance information • Educate patients about healthcare services, office policies, and available resources • Document patient interactions and maintain accurate call records • Document complaints and escalate complex issues to the appropriate department or supervisor • Collaborate with clinical staff, administrative teams, and other departments • Follow HIPAA regulations and maintain patient confidentiality and data security • Achieve call quality, response time, and customer satisfaction goals • Conduct outreach to callers regarding issue or request status and resolution • Follow company, department, compliance, and Code of Conduct requirements

🎯 Requirements

• Associate degree preferred, or equivalent relevant call center years of experience preferred • 1-2 years of experience in customer service, quality, and/or auditing • Must be bilingual in English and one of: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language • Must provide valid government-issued identification proving age of at least 18 • Able to pass a typing test with at least 40 WPM • Alternative means of working during power or internet outages • Excellent written and verbal communication skills • Ability to thrive in a fast-paced environment and meet assigned deadlines • Excellent organizational skills, accuracy, and attention to detail • Ability to work independently and collaboratively • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook • Maintain and utilize required work equipment • Reliable, high-speed Wi-Fi connection • Successfully complete mandatory training programs • Ability to meet stated physical requirements, including standing, sitting, lifting/pushing/pulling up to 50 pounds, bending/squatting, navigating stairs and walking, fine motor skills, visual accuracy, audio hearing and language motor skills, and cognitive decision-making abilities

🏖️ Benefits

• Work from home • Monday to Friday schedule • 40 hours per week • Hours: 9:00AM - 6:00PM ET • Necessary work equipment, including computer, monitor, headset, and other required tools • Access to reliable high-speed Wi-Fi for business operations • Mandatory training programs • Equal opportunity employment and reasonable accommodation for individuals with disabilities