Patient Onboarding Associate – Call Center

🔥 14 hours ago

🏈 Alabama, Florida, +13 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Luna Physical Therapy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Series B on 2023-06

Healthcare • Consulting • Healthcare Insurance

Luna Physical Therapy is a pioneering provider of in-home physical therapy services across the United States. With over 3,000 licensed outpatient therapists, Luna offers personalized, expert care directly at patients' homes. The company eliminates the need for clinic visits, making physical therapy more convenient and accessible. Luna's therapists are highly experienced, with many specializing in areas like sports rehab, spinal care, and geriatric therapy. The service is integrated with a user-friendly app for scheduling and exercise management, and it is insurance-friendly, accepting all major insurance plans and Medicare. Luna's commitment to quality care makes it a trusted choice for physical therapy at home.

📋 Description

• Serve as the first point of contact for new and existing patients • Answer incoming calls and schedule appointments with network physical therapists • Deliver exceptional customer service in a fast-paced, metrics-driven call center • Manage patient registration, scheduling, rescheduling, and healthcare provider communications • Collect and document patient demographics, medical history, insurance, and appointment information • Handle inbound and outbound calls and emails with empathetic, solution-focused support • Navigate multiple systems for data entry, screen sharing, and patient guidance • Adapt to changing processes, technology, and business priorities • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence • Maintain a distraction-free home workspace • Meet quality, productivity, and performance expectations

🎯 Requirements

• Office Admin experience, 1 year required • Call/contact center or other high-call-volume experience, 1 year preferred • High level of customer service and interpersonal communication skills • Proficient with Google Suite • Highly detail-oriented • Ability to multitask in a fast-paced work environment • High School Diploma or equivalent • Must be able to work in the US without restriction • Reliable, high-speed internet required • Backup internet option required • Must reside outside a 50-mile radius from the Nashville office for the fully remote role • Must reside in an eligible U.S. state due to employment and tax requirements

🏖️ Benefits

• Consistent, fixed schedule • Variety of part-time shifts • Work-life balance • Fun, collaborative, and supportive work environment • Realistic growth opportunities • Hybrid/remote work • Employee referral program • Medical, dental, and vision benefits on the first of the month following start • 401(k)